Lead & Manage IT Operations

• Oversee the day-to-day operations of the internal IT team
• Prioritize incoming requests and drive efficient project execution
• Protect the tech lead from excessive load and streamline support workflows

Partner with the CEO

• Translate CEO’s commercial and product vision into a tech execution roadmap
• Act as primary point of contact for outsourced loyalty app vendor
• Propose new system features, workflows, or tools to enhance business efficiency

Optimize Digital Infrastructure

• Ensure effective use and ongoing improvement of existing systems
• Improve automation, integrations, and feature deployment across tools
• Monitor website performance and prioritize updates to improve conversion

Drive Innovation

• Proactively explore digital solutions that could improve operations or customer experience
• Benchmark vendors, evaluate alternatives, and manage migration when needed

• Bachelor’s degree (or equivalent) in information technology or computer science.
• Master in Information Systems / Digital Transformation.
• Over 7 years experience in IT or digital systems leadership.
• Experience working with loyalty apps or e-commerce systems is a plus.
• Strong interpersonal, communication, and leadership skills.
• Strategic thinking and problem-solving skills.
• Strong organizational and time management skills.
• Empathy and conflict resolution abilities.
• Skilled in project management, sprint planning, and team leadership.
• Ability to collaborate cross-functionally with business, ops, and product teams.